Client FAQ

Founded By Former Principal Of Top MOE School

Former MOE Teachers Match You With The Most Qualified Tuition Teachers. We Know What Works

Which Is Why Your Grades Can Quickly Improve

Your Grades Will Improve Because:

  • The profiles of each of the 4 to 10 experienced tutors that we show you have proven track records of helping their students’ grades improve significantly within 1 to 6 months. This is based on feedback given by students who were taught by them
  • Our qualified tutors are thoroughly familiar with the latest MOE syllabus, the exam requirements, and the marking schemes
  • Importantly, we know how to help you score maximum marks in each exam section
  • We have Singapore’s largest team of current/former MOE teachers, PhD/post-PhD tutors, experienced undergraduate and reliable private home tutors 

Improve Grades NOW

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+65 85999-118

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client faq

SINGAPORE’S LEADING PRIVATE TUITION AGENCY

 HOW DO I REQUEST FOR A TUTOR?

You can request for a tutor via the following methods:

Call +65 85999118 to speak with our experienced Tuition Advisors

If we are unable to answer your call, please send us a Whatsapp message at +65 85999118 to ask us to call you

Submitting our online Request Form or send us an email at

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration

Our working hours are from 9am to 9pm, seven days a week

Tuition usually commences within one week after you have selected a tutor

 TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session

 CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change

 AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages

 HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

Sunshine Tutors is Singapore’s leading private tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you

The client will pay to Sunshine Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Sunshine Tutors for matching the tutor to the client, and will be borne by the tutor

Thereafter, the client will pay the tuition fees directly to the tutor

If lessons are postponed during the first two weeks, the commission payable to Sunshine Tutors will be based on the tuition session conducted the subsequent week(s)

The tutor shall collect all fees due to the tutor from the parent after the two weeks. Sunshine Tutors will not assist in any recovery of fees

 PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson

Please transfer the fee for that lesson to Sunshine Tutors and we will transfer the tutor’s fee to him/her

Tutors are not authorized at any time to collect the payment on Sunshine Tutors’ behalf

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor

 PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Sunshine Tutors’ bank account

If the client fails to pay us, Sunshine Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc

 FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson

Clients are allowed to make changes in the schedule after the First      Lesson is over. However, Sunshine Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Sunshine Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Sunshine Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her

If the tutor fails to contact Sunshine Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Sunshine Tutors may be blacklisted. This will be evaluated on a case-by-case basis

 LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Sunshine Tutors will ask if the tutor is able to accommodate the request

Sunshine Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson

 TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination

Sunshine Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Sunshine Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Sunshine Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Sunshine Tutors will be paid pro-rated commission for the 5 lessons conducted

Sunshine Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Sunshine Tutors’ full commission fee

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Sunshine Tutors as well as the client at least 3 days before the next lesson date. Sunshine Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them

 TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Sunshine Tutors the amount of money equivalent to the tuition fee for the day, as commission

 DISCLAIMER

Sunshine Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client

Sunshine Tutors will not act as an arbitrator for any disagreements that arise between tutor and client

However, Sunshine Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Sunshine Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time

 LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, Sunshine Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Sunshine Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Sunshine Tutors, you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by emailing us at

 Please give us up to a week to remove your information from our database. If you still receive any calls or messages from Sunshine Tutors after unsubscribing, please kindly contact us at 85999118. Thank you

 Sunshine Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore

 Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference

 Tutor matching is free, and the referral fee is charged to the tutor

 Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments

 As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you

 Tuition can start within this week

 Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills

 Learn the correct study skills and academic content from Singapore’s leading private tuition agency

 While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role

 As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance

 Sunshine Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

 We are able to recommend the ideal tutor to you because the best tutors in Singapore have joined our team

 Sunshine Tutors is Singapore’s largest private tuition agency

 

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